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Finding the transaction in Merchant Portal

Finding the Transaction in Merchant Portal#

Merchant Portal (SMP) is an alternative to using the Payment gateway for voids/refunds/captures.

It is highly recommended to choose one method to maintain orders. If the BigCommerce platform is used, Merchants no longer need to use SMP.

SMP can still be used to retrieve settlement statements.

  1. Login to your BigCommerce Admin account
  2. Open Latitude App on BigCommerce Admin by going to Apps > My Apps > Latitude
  3. Search for the Order you want to lookup in SMP
  4. The Order ID is the Reference No in SMP
  5. To find an auth/purchase in SMP, log in to SMP (refer to Staff and Merchant Portal Basics)
  6. Navigate to the ‘eSales Voucher’ menu
  7. Transactions can be searched using the transaction’s Order ID. If the length of order number is greater than 12, the rightmost 12 characters will be seen in SMP.

Latitude portal image