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BigCommerce Integration

Supported Countries#

Australia and New Zealand

Supported Products#

  • LatitudePay/LatitudePay+ (AU)
  • Genoapay (NZ)
  • Latitude Interest Free (AU)
  • Gem Interest Free (NZ)

This page covers integration with LatitudePay and Genoapay only.#

The integration guide for Latitude Interest Free and Gem Interest Free can be accessed here.#

Locate Your Merchant API Credentials#

To integrate with LatitudePay/Genoapay, you will need to obtain the following API Credentials:

  • API Key
  • API Secret

These Credentials are found on the settings dropdown on your Merchant Portal:

If you have any issues locating these, please contact us at integrationsupport@latitudefinancial.com

Find API Credentails

API Credentails

1. Installing Latitude App#

  1. You must have Store Owner access to your BigCommerce store before continuing to the next steps

  2. Please click this link to install Latitude App on your BigCommerce store

  3. Click GET THIS APP button

Latitude BigCommerce installation image

  1. Click Log in button

Latitude BigCommerce installation image

  1. Login to your BigCommerce account and select your BigCommerce store

Latitude BigCommerce installation image

  1. Click Install

Latitude BigCommerce installation image

  1. Tick and click Confirm

Latitude BigCommerce installation image

  1. Latitude App will now appear on your BigCommerce Admin > Apps

Latitude BigCommerce installation image

2. Configuration#

There are two main goals in this section:

  1. Enable a new offline payment method that will be replaced by Latitude App on checkout
  2. Enable LatitudePay/Genoapay within Latitude App

2.1. Set up a new offline payment method as a placeholder for Latitude#

  1. Enable a new offline payment method on BigCommerce Admin by going to Settings > Payments > Offline Payment Methods

Latitude BigCommerce offline image

  1. Select any unused Offline Payment Methods and click Set up

Latitude BigCommerce offline image

  1. Take note of the offline payment method that you have chosen

  2. Edit the selected offline payment method

  • Display Name: Loading
  • Available Countries: Australia (LatitudePay) or New Zealand (Genoapay)
  • Delivery Information: Critical error has occurred. If you see this, your order with Latitude has not been placed. Please contact Merchant.

Latitude BigCommerce offline image

  1. Click Save

  2. Open Latitude App on BigCommerce Admin by going to Apps > My Apps > Latitude

  3. Click Store Settings

Latitude BigCommerce offline image

  1. Select the offline payment method that you have previously setup for Latitude (in this example we have chosen Cash on Delivery but you may have chosen a different one)

  2. Click Save and wait for the successful update message

Latitude BigCommerce offline image

2.2a. Enable LatitudePay/LatitudePay+ (AU Merchants only)#

  1. Open Latitude App on BigCommerce Admin by going to Apps > My Apps > Latitude

  2. Go to Payment Settings to configure your Latitude product

  3. Select LatitudePay

Latitude BigCommerce setup lpay image

  1. Select Enable

  2. Enter your LatitudePay API Key and API Secret

  3. Select Live Mode

  4. You can specify the type of widget that will appear on your store:

  • Select LatitudePay if you are only offering LatitudePay
  • Select LatitudePay+ if you are only offering LatitudePay+
  • Select Co-Presentment if you are offering both LatitudePay and LatitudePay+
  • Click here to learn more about the different widget options
  1. Click Save

2.2b. Enable Genoapay (NZ Merchants only)#

  1. Open Latitude App on BigCommerce Admin by going to Apps > My Apps > Latitude

  2. Go to Payment Settings to configure your Latitude product

  3. Select Genoapay

Latitude BigCommerce setup gpay image

  1. Select Enable to enable this payment method

  2. Enter your Genoapay API Key and API Secret

  3. Select Live Mode

  4. Click Save

3. Confirm that Latitude App is working correctly#

3.1. Check product widget#

  1. Go to any product page

  2. Price point breakdown snippet should appear for the Latitude product you have enabled

Latitude BigCommerce check image

3.2. Check checkout widget#

  1. Add product(s) to cart and attempt a checkout (grand total of at least $20)

  2. There should be an option to checkout with the Latitude product you have enabled

Latitude BigCommerce check image

3.3. Check redirection#

  1. Please use private/incognito mode on your browser to ensure that you are not logged in as Merchant on our Merchant Portal

  2. On checkout, click continue with LatitudePay/Genoapay

  3. You should be redirected to the respective secure hosted payment page

Latitude BigCommerce check image

4. Refund via Latitude App#

  1. Refund on a transaction can be performed directly on Latitude App

  2. Refund option is only available on transactions that are eligible to be refunded

  3. On BigCommerce Admin, go to Apps > My Apps > Latitude

  4. Click Transactions

  5. Click Refund under Actions on the transaction you would like refunded

Latitude BigCommerce refund image

  1. Specify the amount to be refunded and click Continue

Latitude BigCommerce refund image

  1. Upon successful refund, you will be presented with a refund success message

Latitude BigCommerce refund image

  1. This refund will also be reflected on Orders under BigCommerce Admin

Latitude BigCommerce refund image

5. Uninstalling Latitude App#

  1. You must have Store Owner access to your BigCommerce store before continuing to the next steps

  2. To uninstall Latitude App, go to Apps › My Apps and click Uninstall.

Latitude BigCommerce uninstall image

  1. Latitude App will be removed from the My Apps section and the Apps bar in your control panel.