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Merchant support


I need to test the plugin and require Sandbox credentials#

Simply fill in the above form and we will set up a sandbox account for you.

We aim to respond within 48 hours.


I need help to install my eCommerce plugin#

We support a large range of e-commerce platforms, if you are having issues relating to your integration please complete the above form so we can get onto assisting you.

We aim to respond within 48 hours.


I need help to login or access my API keys#

If you are having any issues including: Accessing your account, logging in, locating your API Keys for either eCommerce or your in-store POS then please fill in the above form. Make sure to include as much detail as possible so we can get straight into helping you.

We aim to respond within 48 hours.


I need help with setting up promotional banners, logos, and other assets to display on my store#

If you are already setup online with our plugin and are wanting any additional assets to promote LatitudePay such as banner or footer logos, we are happy to set that up for you or provide you the details on doing this yourself.

We aim to respond within 48 hours.


I need help to find other marketing resources#

If you require any assistance with retrieving any type of marketing related resources, please use the link above and let us know what you would like and for what online platform.

We aim to respond within 48 hours.


I require POS material for my store#

If you require more instore promotional material, please fill in the above form including what you would like and delivery address so we can get it sent out to you.

We normally will respond and send out the required materials within a week.


I need help with instore integration#

If you require any assistance setting up and activating your instore POS integration, please follow the link above and let us know what platform you are using and any issues that you are currently experiencing yourself.

We aim to respond within 48 hours.


I need help with something else#

If your enquiry is regarding something else then please click the link above and find the correct form to lodge your request.