Using Staff and Merchant Portal for Settlement Statements
Merchant Settlement Statements can be downloaded from Merchant Portal (SMP). Settlement Statements provide information on the "settled" transactions, amounts to be paid to Merchant partners and MSF charges.
The Settlement Statements are generated every Business day. No Settlement Statements are created on weekends, therefore Monday's statement will contain orders/sales that were to be settled on Friday, Saturday and Sunday.
For Merchants who are instant settlement, the approved interest free orders/sales will be reflected in the settlement statement that is generated on the following business day.
For Merchants who are deferred settlement, the approved interest free orders/sales will only be reflected in the settlement statement (generated on the following business day) after the transaction has been manually captured/settled.
Note: For Settlement Method definitions, please refer to Terminology.
Logging into Merchant Portal#
Please refer to Staff and Merchant Portal Basics.
Settlement Statements#
Clicking on Settlement Statements launches a new browser window, where the Merchant Portal administrator can follow the instructions to produce the required statements for each product type.
- Follow the instructions for the product and search via date or settlement number. Follow the “Search Tips”
- The Statement will open as a pdf (If it does not open, ensure that pop-ups are not blocked by your browser)
Settlement statements prior to 1/8/2022 will show the Sales as individual items corresponding to each line item (orderLine) that is sent to Latitude's payment gateway, for each order/sale, per Business day.
*example - mocked-up Merchant Settlement Statement
*example - mocked-up Customer Statement
Settlement statements post 1/8/2022 will only reflect a single (aggregated) settled amount for each order/sale, per Business day. (For example, if there were multiple partial settlements for a particular order/sale, the Settlement Statement will only show 1 entry for that order/sale. For deferred settlement merchants, if the order was not captured in full, then the balance will be included in future settlement statements at the time it is captured.
*example - mocked-up Merchant Settlement Statement
*example - mocked-up Customer Statement
