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Planned Maintenance

DateTime Impacted EnvironmentMaintenance Description
Sun 03/07/20222:00am (AEST) – 6:00am (AEST)
4:00am (NZST) – 8:00am (NZST)
ProductionLatitude is performing system maintenance and there will be an outage up to 4 hours on the Latitude/Gem Finance Checkout Services during the change window. During this window, there will be expected impact to transaction services.
If you have any further inquiries, please contact the support team through the following:
Email: support.latitudecheckout@latitudefs.com
Sun 24/04/20221:00am (AEST) – 3:00am (AEST)
3:00am (NZST) – 5:00am (NZST)
ProductionLatitude is performing system maintenance and there will be an outage up to 60 minutes on the Latitude/Gem Finance Checkout Services during the outage window. During the outage, all payment transactions will be declined.
If you have any further inquiries, please contact the support team through the following:
Email: support.latitudecheckout@latitudefs.com
Wed 20/04/202212:30am (AEST) – 2:00am (AEST)
2:30am (NZST) – 4:00am (NZST)
ProductionLatitude is performing system maintenance and there will be an outage up to 1.5 hours on the Latitude/Gem Finance Checkout Services during the outage window. During the outage, all payment transactions will be declined.
If you have any further inquiries, please contact the support team through the following:
Email: support.latitudecheckout@latitudefs.com
Tue 03/04/20221:30am (AEDT) – 3:00am (AEST)
3:30am (NZST) – 5:00am (NZST)
ProductionLatitude is performing system maintenance (Daylight Savings) and there will be an outage up to 2.5 hours on the Latitude/Gem Finance Checkout Services during the outage window. During the outage, all payment transactions will be declined.
If you have any further inquiries, please contact the support team through the following:
Email: support.latitudecheckout@latitudefs.com
Tue 01/03/202212:00am – 4am (AEDT)
2:00am – 6:00am (NZDT)
ProductionLatitude is performing system upgrade with only a few seconds downtime. The system will continue to be operational during this time window.
If you have any further inquiries, please contact the support team through the following:
Email: support.latitudecheckout@latitudefs.com
Thu 10/02/2022 – Fri 11/02/202210:00pm – 1:40am (AEDT)
12:00am – 3:40am (NZDT)
ProductionLatitude is performing system maintenance and there will be a 15 minute outage on the Latitude/Gem Finance Checkout Services during the outage window. During the outage, all payment transactions will be declined.
If you have any further inquiries, please contact the support team through the following:
Email: support.latitudecheckout@latitudefs.com
Sun 21/11/20212:45am – 3:30am (AEDT)
4:45am – 5:30am (NZDT)
ProductionLatitude is performing system maintenance and there will be a 10 minute outage on the Latitude/Gem Finance Checkout Services during the outage window. During the outage, all payment transactions will be declined.
If you have any further inquiries, please contact the support team through the following:
Email: support.latitudecheckout@latitudefs.com
Wed 24/11/20211:30am – 3:30am (AEDT)
3:30am – 5:30am (NZDT)
ProductionLatitude is performing system maintenance and there will be an outage up to 2 hours on the Latitude/Gem Finance Checkout Services during the outage window. During the outage, all payment transactions will be declined.
If you have any further inquiries, please contact the support team through the following:
Email: support.latitudecheckout@latitudefs.com