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Frequently Asked Questions

Frequently Asked Questions#

Logins#

  1. What set-up credentials will be required to use Merchant Pay-by-link?
    Please coordinate with your Latitude contact to accredit your business. Once done, you simply need to submit to us a list of stores as well as a list of store user information including First Name, Last Name, Email address and the store/s they need to have access to. Once we have completed our onboarding, store users will receive an activation email to activate and setup their account to be able to start using the Pay-by-link.

  2. Where do I login?
    There are various locations of the Merchant Pay-by link to make it easier for users. Kindly refer to the Pay-by-link login guide in the Resource site to find where you can easily find the Merchant Pay-by-link login link.

  3. How do I login?
    Please refer to appropriate sections of our Pay-by-link How to login Guide under Additional Login Guide. We have instructions for first time logins and subsequent logins.

  4. Why am I asked to setup my mobile?
    Pay-by-link users will authenticate their user id (email address) using an OTP sent to the user's mobile every time they login as an added security and to avoid having to remember passwords.

  5. What is my Merchant User ID?
    Merchant User ID, used to login to Pay-by-link, is typically your email address. You may also find your Merchant User ID in the activation email, just right below the activation button. It will be shown as "Your username is XXXXX@XXXX.com."

Using Pay-by-link#

  1. How do I make an Interest Free transaction in Pay-by-link?
    Our Pay-by-link Experience booklet is intended to guide you on how to make payments using pay-by-link, how to make payments manually and how to perform order management functions.

  2. How do I search for my Pay-by-link transactions?
    You can use the search function within the Dashboard. Simply key in the date, amount or keywords on the search field and click search.

  3. Can I create an interest free transaction and save it?
    Yes you can. Simply create the interest free transaction and click submit. You can go back to dashboard by clicking on the Order Management logo on top left, if you don't want to send the quote to the customer and your order will be saved as Unpaid. You can go back to this order anytime to proceed with the payment.

  4. How long is the payment link to the customer's mobile valid for?
    The payment link to the customer mobile will be valid for 7 days.

  5. My customer does not have their mobile with them or My customer said they have not received the sms; What can I do to proceed with the payment?
    Simply click on the option to do Manual Payment. You will have to enter the customer card details on your device to complete the payment.

  6. What are the order management capabilities available within the Pay-by-link site?
    Currently, the following order management capabilities available are: Full Capture
    Full Void
    Full Refund


Support#

  1. Where can I go if I have more questions or need help?
    Reach out to our support team as shown in our Contacts page in our Resource site.